2cb77 Privacy Policy

2cb77 ("we", "us", "platform") operates a trusted online entertainment service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect information about you when you use our website, mobile version, and related services.

This policy is an integral part of our Terms & Conditions. By using our services, you are considered to have given your consent to the data processing practices described in this policy. If you disagree with any part of this policy, you are asked to refrain from using our services.

2.1 Information you provide directly

When creating or using an account on 2cb77, you may directly provide the following information:

• Full name and date of birth (for identity verification)
• Mobile number and email address (for communication and login)
• Payment details — such as bKash, Nagad, Rocket, or Upay numbers (for processing transactions; we do not store complete account numbers)
• Documents required for identity verification (where applicable)
• Information provided when contacting customer support

2.2 Automatically collected information

When you visit our platform, certain information is automatically collected for technical purposes:

• IP address and device type
• Browser information and operating system
• Session duration and pages visited
• Gaming activity logs (which games were played, amounts, etc.)
• Information from cookies and similar tracking technologies

2.3 Information received from third parties

In some cases we may collect information from trusted third-party services for the purposes of identity verification, fraud prevention, and ensuring responsible gaming. These third parties follow their own privacy policies, and we only receive information that is necessary for our services.

3.1 Service delivery and operation

2cb77 uses your information primarily for the following purposes:

• Account creation, management, and verification
• Processing financial transactions — deposits and withdrawals
• Communications regarding bonuses, promotions, and rewards
• Providing customer support and resolving issues
• Security verification and fraud prevention

3.2 Service quality improvement

We analyze your usage patterns and preferences to improve the platform experience. This includes:

• Identifying and fixing platform errors
• Testing new games and features
• Personalizing the user experience
• Improving service speed and reliability

3.3 Ensuring responsible gaming

2cb77 is committed to responsible gaming practices. We may use your gaming activity data to identify potentially risky behavior and provide assistance where needed. For more details, visit our Responsible Gaming page.

3.4 Compliance with legal and regulatory obligations

We may use your information to comply with applicable laws and regulations, to prevent fraud and money laundering, and to retain records necessary for resolving disputes.

4.1 What are cookies and why are they used?

Cookies are small text files stored in your browser or on your device. 2cb77 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To analyze platform usage patterns and improve the service.
• Security cookies: To detect fraudulent activity.

4.2 Cookie controls

You can accept or reject cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some platform features to stop working correctly. Instructions for changing cookie settings in various browsers can be found in each browser's help section.

5.1 When do we share information with third parties?

2cb77 does not sell or commercially transfer your personal information. We may share information in the following limited circumstances:

• Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services — they may only use the information for the specific task assigned.
• Legal requirements: In response to a court order or a lawful request from a law enforcement authority.
• Security purposes: To prevent fraud or illegal activity.
• Business restructuring: In the event of a company merger or acquisition, where the new entity will also be bound by this policy.

We never sell your information to advertising agencies or unrelated third parties.

5.2 International data transfers

Some data may be processed or stored on servers located outside Bangladesh as required to provide our services. In such cases we ensure that appropriate safeguards are in place and the security of your information is maintained.

6.1 Technical security

2cb77 uses industry-standard security technologies to protect your information:

• SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted.
• Secure databases: Stored data is protected by strong encryption.
• Two-factor authentication: An additional verification layer to prevent unauthorized access to your account.
• Firewall & security monitoring: Automated 24/7 threat detection.
• Regular security audits: Periodic assessments to identify potential vulnerabilities.

6.2 Organizational security

Alongside technical measures, we also ensure data protection at the organizational level. Only authorized staff with specific responsibilities may access your information. All staff receive regular training on data privacy and are bound by strict confidentiality agreements.

2cb77 does not retain your information beyond the period it is needed. Retention periods depend on the type and purpose of the data:

• Account information: For as long as the account is active, and for the period required to meet legal obligations after it is closed.
• Transaction records: For the period determined by financial audit and legal requirements.
• Communication records: For as long as needed to ensure customer service quality and resolve disputes.
• Usage logs and analytics data: Generally for a short period, after which they may be retained in anonymized form for analysis.

Once the applicable retention period ends, data is securely deleted or anonymized.

8.1 Right to access and correct information

You may request from us at any time to know what information we hold about you. If any information is incorrect or incomplete, you have the right to request a correction.

8.2 Request for data deletion

In certain circumstances you may request the deletion of your personal information. However, such a request may not be fulfillable where legal obligations, ongoing investigations, or disputes are involved. We will assess each request appropriately and inform you of the outcome.

8.3 Objection to processing and withdrawal of consent

You may object to the processing of your information for specific purposes, or withdraw consent you previously provided. Withdrawing consent does not affect the validity of processing carried out before the withdrawal. Keep in mind that certain core services require specific data processing.

8.4 How to exercise your rights

To exercise any of the rights described above, please contact us. After verifying your identity, we will process your request as quickly as possible and keep you updated on its progress.

2cb77 strictly prohibits participation by anyone under the age of 21. We do not knowingly collect or process personal information from minors. If we become aware that a minor has used our platform, the relevant account will be immediately closed and any collected data will be deleted.

If a parent or guardian suspects their child has used our platform, please contact us immediately.

2cb77 may update or revise this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your data rights, please contact us. Our data protection team will carefully review your request.

You can also get help through our FAQ page, or log in to your account via the 2cb77 Login page and speak directly with us on live chat.